Making a Referral to Shorehaven Behavioral Health, Inc.

MAKING THE GOOD REFERRAL
G
First, Give compliments for how well the family handles most life tasks.
O
Then, Obtain the family’s view of the current problem.
O
Offer a very positive picture of the therapy, e.g., "You’ll receive help from a program that has helped others I have sent for therapy."
D
Discuss the plan for our therapist to call the client, or for the client to call us to set up the appointment.
GENERAL POINTS
R
Remind the person of your reasons for making the referral.
E
Empathize with any difficulties produced by the problem and with any fears about getting help.
F
Feel out the person’s views of treatment.
E
Elicit any objections to coming in.
R
Revise any misconceptions.
R
Refer early, as soon as problems are identified, before they become chronic problems, and use this as a supporting rationale for the referral. This is so crucially important.
A
Avoid minimizing, such as “It’s all your nerves,” “Don’t worry.” Indeed, let the client know the problem is a serious concern.
L
List successful outcomes to expect: e.g., you will get a thorough assessment, you will have improved coping skills, you will have a better quality of life, therapy builds self-esteem, therapy lowers stress, therapy reduces conflict, in order to have medications you have to have counseling, this clinic has helped others I have referred.
S
See the process through: follow up with the family.

We can serve clients with a variety of HMO and PPO health plans, insurance, Medicare and Medicaid. For those who have no insurance, we can serve them using a sliding fee scale or Wiser Choice program. Call use for further information.


Brown Deer Office: (414) 540-2170
Waukesha Office: (262) 446-9981

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